evasmith

Related Categories : Travel Agencies

Hi there, I just can't thank the Qatar Airways Phuket Office staff enough for how they assisted me recently in a travel emergency. I was on holiday in Thailand when I got an unexpected call home that necessitated my return on an urgent flight. I called customer service, but figured it would be quicker to go down to the Phuket office in person—and I'm glad I did. When I got there, the staff went out of their way to hear me out. In spite of how busy they were, they treated me with urgency and compassion. They had rebooked my flight, secured me a route with the shortest layover possible, and even assisted me in filing for a partial refund on my original ticket within 30 minutes. They were relaxed, extremely professional, and made me feel as if I wasn't merely a passenger—I was somebody they actually wanted to assist. Another member of the team also verified seat availability so that I would have more legroom as I was flying at night. They printed out everything for me, took me through the airport check-in, and replied to all my questions, even the anxious ones. What might have otherwise been a confusing and emotional traveling experience became a manageable one all because of their commitment and courtesy. The staff at the Qatar Airways Phuket Office is to be commended for the manner in which they deal with pressure, assist individuals, and provide outstanding service. This has made me a customer for life for Qatar Airways. Thank you once again to the incredible Phuket team—you're absolute lifesavers.