Become A Partner
novasmith

novasmith

united states, Detroit, United States
Last Updated : Apr 08, 2025

Related Categories : Travel Agencies

My experience at the Lufthansa Airlines Rome Office was a mixed bag of positives and negatives. I had to visit there because I had a problem with my flight booking – my departure flight was booked a day earlier than intended. I chose to go to the office in person to check if they could assist me in correcting this problem. When I arrived, I was surprised by how simple it was to locate the office. It's centrally located in Rome, close to major sites, so the location is very convenient. The office itself was well-kept and clean, although it was slightly smaller than I had anticipated, which became more noticeable once other customers began to occupy the waiting area. There were not a lot of seats, and it was a bit cramped, so the wait was somewhat uncomfortable. Thankfully, the wait was not terribly long, but the lack of space could be a problem for those who go during rush hours. When my time arrived to talk to an agent, things improved significantly. The Lufthansa agent I spoke with was friendly, professional, and had great English, which came as a big relief because my Italian is not very good. She quickly grasped the problem with my reservation and told me it could be easily sorted out without much of an issue. She presented a couple of options for rescheduling my flight and went over the advantages and disadvantages of each in detail, ensuring that I knew the costs.

No review posted
Please login to post your review. Click here to go to login page.

Recent Blogs

Manaslu Trek Compelte Guide

Manaslu Trek Compelte Guide

Manaslu trekking circuit is among the best trekking routes in Nepal. Nevertheless, due to the popularity of the other trekking routes like Annapurna Base Camp trekking and Mount Ev...

read more
Foreign Investment in Nepal step by step guide

Foreign Investment in Nepal step by step guide

Foreign investment springs growth, progress, change in a positive way and brings the progress of physical, economic, environmental, social and demographic components.  Foreign...

read more
Kathmandu to Everest basecamp Complete Guide

Kathmandu to Everest basecamp Complete Guide

Mark Twain, a famous poet and writer once quoted and said, “Travel is fatal to prejudice, bigotry, and narrow mindedness., and many of our people need it sorely on these acco...

read more
x