novasmith

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Hello! I had an experience that I would like to share regarding the Southwest Airlines office in Richmond. My friends and I were organizing a weekend trip, and we required assistance with a group booking. The staff at the office did a wonderful job ensuring everything was handled nicely. When we arrived, we were warmly welcomed by a staff member who took the time to hear our needs as soon as we arrived. She walked us patiently through the process of booking, explaining our options and assisting us in choosing the best flight times for all. The office itself was tidy and modern, with an abundance of chairs, so the entire process was comfortable and relaxing. We barely had to wait at all, and the people working there were extremely attentive from start to finish. They even gave us a few good pointers on what to expect in our destination and got us ready to go on the trip. All in all, our experience with the Southwest Airlines Richmond office was top-notch. The customer service staff was professional, courteous, and speedy, which made it very easy for us to have everything resolved. I would recommend this office to anyone who needs help, especially if you're flying with friends!