novasmith

Related Categories : Travel Agencies

Hi there! I went to the United Airlines Office in Birmingham last week to get a flight change sorted that I couldn't do online. Seriously, I wasn't really hoping for much—maybe a long wait and a bit of frustration—but as it turned out to be completely the opposite. The office was tidy, well-set-out, and I was dealt with as soon as I stepped inside. That already made me feel quite at ease. My flight had been rescheduled without warning, and I had to reschedule along with ensuring that my return flight would also fit. The representative I was dealing with, Karen, was very patient and professional. She went through my entire itinerary, provided two solutions, and even outlined how to obtain partial refunds for the part of the journey I no longer needed. It was comprehensive, but she executed it all perfectly. There was a brief wait, perhaps 10 minutes, but nothing out of the ordinary. The other customers appeared to be receiving good service, and the overall atmosphere was peaceful and competent. What particularly impressed me was that I wasn't rushed at all. Karen actually wanted to assist, and I left the office feeling comfortable and relieved that my journey was once again in progress. I would suggest the Birmingham United Airlines office if you require one-on-one help. It's far superior to being on hold for hours or getting stuck with online chatbots!