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When it comes to customer service, the Etihad Airways Chicago Office sets a gold standard. I recently had the pleasure of visiting the office while planning an extended trip to the UAE and Southeast Asia. I had a multi-destination itinerary and was finding it difficult to book the exact flights I wanted through the website. On a friend’s recommendation, I visited the local Etihad office in downtown Chicago — and I’m so glad I did. From the moment I arrived, I felt welcomed. The office is bright, clean, and professionally managed. I was greeted almost immediately, and within minutes, I was sitting with a booking agent who clearly knew their stuff. I explained what I needed, and they patiently walked me through different options, even suggesting a few ideas I hadn’t considered that ultimately saved me time and money. What really stood out was the agent’s depth of knowledge. Not only did they book my flights and seats exactly as I wanted, but they also helped with advance meal selection, explained Etihad’s baggage policies in detail, and even gave me tips on airport lounges and what to expect at Abu Dhabi International Airport. After finalizing the tickets, they printed all the confirmations and sent everything to my email instantly. They even gave me their direct contact info in case I needed help later on. That kind of personal touch is rare these days. I left the office feeling genuinely impressed and relieved. With such important travel ahead, it meant a lot to have someone take the time to make sure everything was in order. I’ve always liked flying Etihad, but this in-person experience made me an even bigger fan. Highly recommend the Etihad Airways Chicago Office if you need hands-on support!