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Hello! I had a great experience at the Southwest Airlines Cancún Office and I'm glad to give my feedback. I had to sort out a booking problem before my return flight home, so I thought I'd visit the office to get some help. As soon as I entered, the staff was friendly and willing to assist. The location of the office is great so it is very easy to get to even if you are unfamiliar with the city. I was impressed by how clean and big the office space was—there were chairs for sitting, and it did not feel cluttered or chaotic. The staff professionalism really blew me away, though. I did have one question regarding my ticket and wasn't clear on some travel information, and the representative I was working with explained everything clearly to me. They checked with me to ensure I got it before I went, which was a big help. The bilingual skills of the staff helped make things even easier to talk about, since I don't know much Spanish, and they assisted without any problem.