WestJet Wheelchair Assistance

Related Categories : Travel Agencies

WestJet Wheelchair Assistance service is designed to provide comprehensive, compassionate support for passengers with mobility needs throughout their travel journey. From the moment of booking, travelers can request assistance with a simple notification during ticketing—online, by phone, or through a travel agent—ensuring that proper arrangements are made in advance. At the airport, WestJet staff offer personalized check-in support at designated counters, helping with boarding passes, baggage tagging, and addressing any mobility-related concerns. Guests are assisted through security, to the gate, and onto the aircraft with care and professionalism. Baggage assistance includes handling carry-on items and ensuring that mobility devices—whether manual or powered wheelchairs—are transported safely and returned promptly at the destination. During the boarding process, priority access is provided along with physical assistance if needed, including the use of aisle chairs for boarding and deplaning. In-flight, crew members are attentive to accessibility needs, offering help with seating, onboard communication, and other personalized requests. Upon arrival, WestJet continues to support passengers through disembarkation, baggage claim, and customs if applicable, ensuring they reconnect with their mobility aids or receive additional support to reach connecting flights or airport exits. Flight updates and gate changes are communicated clearly, with staff available to provide real-time information and ensure travelers never feel left behind. For ongoing support, WestJet offers a dedicated accessibility assistance team available by phone or email, ready to handle special requests, feedback, or post-travel concerns, including tracking delayed mobility equipment or assisting with future bookings. Committed to inclusion and accessibility, WestJet’s wheelchair services are designed to make air travel smooth, respectful, and dignified for all guests, reflecting the airline’s broader goal of ensuring every traveler enjoys a safe and seamless journey from check-in to arrival.